配送与交付政策 Shipping & Delivery Policy
数易赋能（NumForLife）致力于提供清晰、可靠的配送与交付服务。本政策适用于通过我们的 App 或网站购买的数字订阅、电子服务及实体商品。实际可用的配送地区、方式、费用及预计时效，以商品页面、结算页面及订单确认信息为准。
NumForLife is committed to providing clear and reliable shipping and delivery services. This policy applies to digital subscriptions, electronic services, and physical goods purchased through our app or website. Available delivery destinations, methods, charges, and estimated timelines are specified on the product page, at checkout, or in your order confirmation.
一、适用范围与基本说明 Scope & General Information
本政策中的“工作日”不包括周末及相关发货地或服务所在地的公共假期。除另有说明外，所有时间均以 GMT+8 为准。实体商品的配送时效从发货之日起计算，不包括订单处理时间。
In this policy, “business days” exclude weekends and public holidays at the relevant dispatch or service location. Unless otherwise stated, all times are in GMT+8. Delivery estimates for physical goods begin from dispatch and exclude order processing time.
除明确标注为保证送达的服务外，配送时效均为预计时间，可能受库存、收件地区、承运商安排及清关进度等因素影响。如预计出现重大延误，我们将通过订单所关联的联系方式通知您。
Unless a service expressly guarantees delivery by a particular date, delivery timelines are estimates and may be affected by stock availability, destination, carrier arrangements, and customs clearance. If we anticipate a significant delay, we will notify you using the contact details associated with your order.
本政策不限制您依据适用消费者保护法律所享有的权利。
This policy does not limit your rights under applicable consumer protection laws.
二、数字订阅与电子服务 Digital Subscriptions & Services
数字产品通常在付款成功并完成系统确认后自动交付，最迟于确认付款后的 12 小时内完成激活或开通。对于预约服务、人工处理服务或商品页面注明其他交付时间的项目，以购买时所列明的安排为准。
Digital products are generally delivered automatically once payment has been successfully confirmed, with activation or access provided within 12 hours of payment confirmation. Scheduled services, manually processed services, and products with a separately stated delivery timeline will follow the arrangements disclosed at purchase.
交付方式可能包括账户权限开通、会员激活、内容解锁、下载链接或激活码。数字产品无需实体配送，通常不收取运费。
Delivery methods may include account access, membership activation, unlocked content, download links, or activation codes. Digital products do not require physical shipping and generally do not incur shipping charges.
如付款确认后超过 12 小时仍未收到相关内容或权限，请先检查登录账户、订单状态及垃圾邮件文件夹，再联系客服并提供订单编号。请勿在未确认订单状态前重复购买。
If you have not received access or delivery within 12 hours of payment confirmation, please check your signed-in account, order status, and spam folder, then contact customer support with your order number. Please avoid placing a duplicate order before confirming the status of your original purchase.
数字产品的取消及退款条件以《退款政策》和适用法律为准，不因其以电子方式交付而一概排除退款。
Cancellation and refund eligibility for digital products is governed by our Refund Policy and applicable law. Electronic delivery does not automatically exclude a purchase from refund eligibility.
三、实体商品配送 Physical Goods Delivery
服装及其他实体商品的预计配送时效如下，不包括订单处理时间。各配送方式是否可用，以结算页面显示为准。
Estimated delivery times for apparel and other physical goods are listed below and exclude order processing time. Available delivery options are shown at checkout.
快递配送： 发货后约 3–5 个工作日。
Express delivery: Approximately 3–5 business days after dispatch.普通配送： 发货后约 5–7 个工作日。
Standard delivery: Approximately 5–7 business days after dispatch.国际配送： 发货后约 7–14 个工作日，实际时间可能因目的地、清关及当地派送安排而延长。
International delivery: Approximately 7–14 business days after dispatch. Actual delivery may take longer depending on the destination, customs clearance, and local delivery arrangements.
偏远地区或受配送限制的地区，可能需要额外时间或无法提供部分配送方式。如订单无法按原定安排配送，我们将联系您说明可行的处理方案。
Remote or restricted locations may require additional time or may not support certain delivery methods. If we cannot fulfil your order under the original delivery arrangements, we will contact you to discuss available options.
四、订单处理与发货 Order Processing & Dispatch
付款确认后，实体商品订单通常需要 1–2 个工作日处理。周末及公共假期收到的订单，将于下一个工作日开始处理。缺货、预售及定制商品除外。
Physical goods orders are normally processed within 1–2 business days after payment confirmation. Processing for orders received on weekends or public holidays begins on the next business day. Out-of-stock, pre-order, and customised items are subject to separate arrangements.
每日 15:00（GMT+8）前确认付款的订单将优先处理；此后确认的订单通常于下一个工作日开始处理。截单时间不代表当日发货保证。
Orders with payment confirmed before 3:00 PM (GMT+8) receive processing priority. Orders confirmed after this time generally begin processing on the next business day. The cut-off time does not guarantee same-day dispatch.
同一订单可能因商品库存或发货地点不同而拆分为多个包裹。我们将提供相应的发货信息；若由我们安排拆分发货，不会在未经您同意的情况下额外收取运费。
Items in the same order may be shipped separately due to stock availability or different dispatch locations. We will provide the relevant shipping details. Where we arrange split shipments, we will not charge additional shipping fees without your agreement.
五、运费、关税与其他费用 Shipping Fees, Duties & Other Charges
运费以结算页面显示的金额为准，并可能根据配送地区、包裹重量、配送方式及免邮活动而有所不同。免邮优惠的适用条件以相关活动说明为准。
Shipping fees are displayed at checkout and may vary by destination, parcel weight, delivery method, and promotional offers. Free shipping is subject to the conditions of the relevant promotion.
国际订单可能产生进口关税、增值税、清关费或其他当地费用。除结算页面明确注明已包含或由我们承担外，这些费用通常由收件人支付，并以适用法律及当地海关规定为准。
International orders may incur import duties, VAT, customs clearance fees, or other local charges. Unless checkout expressly states that these charges are included or covered by us, they are generally payable by the recipient, subject to applicable law and local customs requirements.
如清关需要补充资料或支付相关费用，请及时配合，以免产生延误或包裹退回。
If additional information or payment is required for customs clearance, please respond promptly to help avoid delays or the return of your parcel.
六、收件信息与配送失败 Delivery Details & Failed Delivery
请在下单时提供准确、完整的收件人姓名、地址、联系电话及电子邮箱。如需修改，请尽快联系客服。订单一旦发货，我们无法保证能够更改地址或拦截包裹。
Please provide an accurate and complete recipient name, delivery address, phone number, and email address when ordering. Contact customer support promptly if changes are needed. Once an order has been dispatched, we cannot guarantee address changes or shipment interception.
因用户提供的收件信息错误或不完整而产生的重新配送费用，可能由用户承担。我们会在安排重新配送前说明相关费用。如问题由我们或承运商造成，将根据具体情况安排补救，不向您转嫁相关责任。
You may be responsible for redelivery costs resulting from incorrect or incomplete delivery information you provide. We will explain any charges before arranging redelivery. If the issue is caused by us or the carrier, we will arrange an appropriate resolution without passing that responsibility on to you.
投递次数、自提安排及保管期限以承运商规定为准。如无人签收或逾期未取，包裹可能被退回。我们将在收到退件或确认包裹状态后，与您沟通重新配送或退款安排，并说明任何适用的合理费用。
Delivery attempts, collection arrangements, and holding periods depend on the carrier. Unattended or uncollected parcels may be returned. Once the return is received or the parcel’s status is confirmed, we will contact you about redelivery or refund arrangements and explain any reasonable charges that apply.
七、物流追踪与通知 Tracking & Notifications
对于提供物流追踪的配送方式，我们将在发货后通过电子邮件、订单页面或其他已提供的联系方式发送运单号及查询信息。物流系统可能需要一定时间才会显示首次扫描记录。
For delivery methods that support tracking, we will provide the tracking number and tracking information after dispatch by email, through your order page, or using another contact method you have provided. The first scan may take some time to appear in the carrier’s system.
如物流记录超过 72 小时未更新，或包裹超过预计配送时间仍未送达，请联系客服。我们将协助向承运商查询；物流记录暂未更新并不一定代表包裹遗失。
If tracking has not updated for more than 72 hours, or your parcel has not arrived within the estimated delivery period, please contact customer support. We will assist with carrier enquiries. A temporary lack of tracking updates does not necessarily mean a parcel is lost.
八、签收、损坏与缺件 Receipt, Damage & Missing Items
收到包裹后，请尽快检查外包装、商品数量及商品状况。如发现损坏、缺件或错发，建议于收货后 48 小时内联系客服，并尽可能提供订单编号、外包装及商品照片。
Please inspect the packaging, item quantity, and condition of your goods promptly after receipt. If an item is damaged, missing, or incorrect, we recommend contacting customer support within 48 hours and providing your order number and photographs of the packaging and goods where possible.
请尽可能保留相关商品、包装及配送标签，以便核实和处理。48 小时为建议反馈时间，不影响您依据适用法律享有的售后或消费者权利；无法提供照片时，也请联系我们说明情况。
Where possible, please retain the goods, packaging, and shipping labels to assist with investigation and resolution. The 48-hour period is a recommended reporting timeframe and does not limit your statutory consumer rights. If photographs are unavailable, please still contact us to explain the issue.
九、预售与定制商品 Pre-orders & Customised Items
预售及定制商品的预计制作时间、发货时间和交付安排，以商品页面或购买时确认的信息为准。如订单包含现货与预售商品，我们将在相关页面或订单确认信息中说明是否合并发货。
Estimated production, dispatch, and delivery arrangements for pre-order and customised items are stated on the product page or confirmed at purchase. If an order contains both in-stock and pre-order items, the relevant page or order confirmation will indicate whether they will ship together.
如预计发货时间发生重大变化，我们将通知您，并说明可选择的后续安排。取消或退款条件以《退款政策》及适用法律为准。
If the expected dispatch date changes significantly, we will notify you and explain the available options. Cancellation and refund eligibility is governed by our Refund Policy and applicable law.
十、特殊情况与配送延误 Exceptional Circumstances & Delivery Delays
自然灾害、严重天气、运输中断、海关检查或政策调整等超出合理控制范围的情况，可能影响配送时效。发生此类情况时，我们将尽合理努力提供进度更新，并协助处理受影响的订单。
Events beyond reasonable control, such as natural disasters, severe weather, transport disruptions, customs inspections, or regulatory changes, may affect delivery timelines. In these circumstances, we will make reasonable efforts to provide updates and assist with affected orders.
如订单长期未送达或已确认无法交付，我们将结合实际情况、《退款政策》及适用法律，与您协商补发、退款或其他适当处理方案。
If an order remains undelivered for an extended period or delivery is confirmed to be impossible, we will work with you on a replacement, refund, or other appropriate resolution, taking account of the circumstances, our Refund Policy, and applicable law.
十一、退款与售后 Refunds & After-Sales Support
配送相关的取消、退货、退款及补发申请，请参阅《退款政策》。对于经核实的物流遗失、商品损坏、缺件或错发，我们将根据具体情况安排适当处理。
Please refer to our Refund Policy for delivery-related cancellations, returns, refunds, and replacements. Verified cases of lost shipments, damaged goods, missing items, or incorrect items will be addressed with an appropriate resolution.
如物流显示已送达但您未收到包裹，请先核实收件地址，并向同住人员、前台或指定代收点查询。如仍无法找到，请及时联系我们，我们将协助进一步调查。
If tracking shows your parcel as delivered but you have not received it, please check the delivery address and ask household members, reception staff, or the designated collection point. If the parcel still cannot be located, contact us promptly so we can assist with further investigation.
十二、政策更新 Policy Updates
我们可能因服务调整、运营需要或法律要求而更新本政策。更新后的版本将公布于 App 或网站，并注明生效日期。如变更对用户有重大影响，我们将根据适用要求提供适当通知。
We may update this policy to reflect service changes, operational needs, or legal requirements. Updated versions will be published on our app or website with an effective date. Where changes materially affect users, we will provide appropriate notice as required.
除适用法律另有要求或双方另有约定外，已确认订单通常适用下单时的配送条款。政策更新不会削减您依法享有的权利。
Unless otherwise required by law or separately agreed, confirmed orders will generally remain subject to the delivery terms applicable when the order was placed. Policy updates will not reduce your statutory rights.
十三、客服联系方式 Customer Support
如您对订单处理、数字交付或实体配送有任何疑问，请通过以下方式联系我们，并提供订单编号，以便我们尽快协助。
If you have questions about order processing, digital delivery, or physical shipping, please contact us using the details below and include your order number so we can assist you efficiently.
电子邮箱 Email： support@kccdigital.com
服务时间： 工作日 10:00–18:00（GMT+8），公共假期除外。
Support hours: Weekdays, 10:00 AM–6:00 PM (GMT+8), excluding public holidays.